Refund and Cancellation Policy
1. Introduction
At Syllogistic Infotech, we strive to provide our clients with high-quality IT solutions and services. We understand that there may be occasions where our services do not meet your expectations. This Refund and Cancellation Policy outlines the circumstances under which refunds will be provided and the process for canceling services.
2. Cancellation Policy
2.1. Service Cancellation
- Notice Period: Clients may cancel their services by providing written notice to Syllogistic Infotech at least 30 days prior to the intended cancellation date.
- How to Cancel: To cancel your service, please contact our support team at [Insert Contact Email] or call us at [Insert Contact Number]. You will need to provide your account details and the reason for cancellation.
- Confirmation: Upon receipt of your cancellation request, we will confirm the cancellation and provide you with information on any outstanding amounts or actions required to finalize the cancellation.
2.2. Project Cancellation
- Ongoing Projects: For ongoing projects, clients may request cancellation at any stage. However, fees for the work completed up to the date of cancellation will be due and payable.
- Pre-Paid Services: If you have pre-paid for services that have not yet commenced, you may be eligible for a full refund, subject to the conditions outlined below.
3. Refund Policy
3.1. Eligibility for Refunds
- Pre-Paid Services: Refunds for pre-paid services will be considered if the request is made before the services have commenced.
- Service Dissatisfaction: If you are not satisfied with the service provided, you may request a refund within 15 days of service delivery. Refunds will be considered on a case-by-case basis.
3.2. Non-Refundable Services
- Customized Services: Fees for customized services or solutions that have been specifically tailored to your requirements are non-refundable.
- Third-Party Services: Fees paid for third-party services or products are non-refundable, as these are subject to the terms and conditions of the respective third-party providers.
3.3. Refund Process
- Request: To request a refund, please contact our support team at [Insert Contact Email] with your account details, the service in question, and the reason for the refund request.
- Review: Your request will be reviewed by our team, and we may contact you for additional information if necessary.
- Approval: If approved, refunds will be processed within 14 business days and will be issued using the same method of payment used for the original transaction.
4. Contact Us
If you have any questions or concerns about our Refund and Cancellation Policy, please contact us at:
- Email: sales@syllogisticinfotech.com
- Phone: +91 8420443502